Angie Bennett - Vice President Certified Mortgage Loan Officer
Dear Valued Client/Referral Partner:
As you are aware, the tremendous turmoil in the financial services industry is creating a great deal of anxiety in our clients and communities.
I want to assure you that BB&T Home Mortgage remains committed to serving your home lending needs, today and in the future. As a financial institution, BB&T is strong and financially sound. Our capital ratios, debt ratings, and earnings are among the best in the banking industry.
In recent weeks, the press has reported shrinking lending activity and tightened lending standards. I want to confirm that BB&T Home Mortgage continues to provide mortgage lending solutions to our clients, builders, realtors and other business partners. We continue to be committed to our core mission that “helps our Clients achieve economic success and financial security.” To that end, our goal is to make sound financial decisions, and only offer products that benefit our clients over the long-term.
You can count on BB&T Home Mortgage’s mission to be the...
“Best Mortgage Lender guided by Fairness, Integrity and a Caring Enthusiasm.”
- We have competitive rates,
- We have great products,
- Our sales and support staff is reliable, responsive, empathic and competent, and,
- Our service is second to none!
Once again, J.D. Power and Associates has recognized BB&T for “Highest in Customer Satisfaction among Mortgage Servicing Companies, Two Years in a Row”. We have been delivering reliable financial service to all of our clients since 1872. It’s part of the fabric of our entire company, right across the board. This award is an acknowledgement of what hundreds of thousands of BB&T mortgage clients have known for a long time: that unshakable values and a focus on serving the best interests of our clients, not financial fads, leads to a satisfying banking relationship. As a bank that has been able to thrive for more than a century, BB&T has built a solid foundation that helps our clients manage risk in an ever-changing financial world. We invite you to experience this outstanding level of mortgage service for yourself. Please contact your local BB&T Mortgage Loan Officer today. Together, we can meet today’s challenges and be even more successful in the future. Thank you for your business and your continued support.
Mortgage Lending Manager
Executive Vice President
Loans subject to credit approval. Member FDIC. Equal Housing Lender. J.D. Power and Associates 2007-2008 Primary Mortgage Servicer StudiesSM . 2008 study based on responses from 10,241 consumers measuring 26 companies and measures the satisfaction of consumers with their current mortgage servicer. Proprietary study results are based on experiences and perceptions of consumers surveyed in August 2008. Your experiences may vary. Visit jdpower.com